How it works
1
Purchase: Go to www.samsung.com/za and purchase any Samsung smartphone that qualifies for the Trade-in program.
2
Visit: samsungza.northladder.net, select your old product and complete the evaluation.
3
Evaluation: Keep your old device ready. Our courier partner will pickup your device for evaluation after you receive your new product.
4
Cashback: Once the evaluation is completed, the amount will be transferred to your bank.
FAQs
Everything you need to know about our Trade-in Program.
Can’t find the answers you are looking for?
1. Purchase Your New Samsung Product:
Visit samsung.com/za to browse and purchase any qualifying Samsung smartphone.
2. Visit the Trade-In Platform:
After purchasing your new Samsung product, go to samsung.northladder.net/za-en. Here, you can select the old device you want to trade in and follow the on-screen instructions to complete the online evaluation process for your old product.
3. Evaluation and Pick-Up Process:
Once you’ve completed the online evaluation, our trade-in partner will contact you within 15 business days after your new device has been received to arrange a doorstep pick-up.
4. Receive Your Cashback:
After the evaluation is completed and the offer is accepted, the cashback will be transferred to your bank account.
Visit samsung.com/za to browse and purchase any qualifying Samsung smartphone.
2. Visit the Trade-In Platform:
After purchasing your new Samsung product, go to samsung.northladder.net/za-en. Here, you can select the old device you want to trade in and follow the on-screen instructions to complete the online evaluation process for your old product.
3. Evaluation and Pick-Up Process:
Once you’ve completed the online evaluation, our trade-in partner will contact you within 15 business days after your new device has been received to arrange a doorstep pick-up.
4. Receive Your Cashback:
After the evaluation is completed and the offer is accepted, the cashback will be transferred to your bank account.
Our online platform will automatically calculate the estimated value of your device based on the grading criteria outlined in the campaign terms and conditions, available at www.samsung.com/za/offer/trade-in-terms.
Please note that the final value will be confirmed after the evaluation process is completed.
Please note that the final value will be confirmed after the evaluation process is completed.
Our competitive prices are based on bids placed by dealers from across the country. As such, when dealers compete to buy your device, what you get will be the highest quote on the platform.
Our trade-in partner will contact you to arrange a courier pickup within 15 business days after your new device has been received.
Please ensure your old device is ready for collection during this time.
Please ensure your old device is ready for collection during this time.
We understand that data privacy is a genuine concern, and we strongly recommend taking the following steps before handing over your old device:
1. Transfer Data to New Device Using Smart Switch: Use Samsung’s Smart Switch app to seamlessly transfer all your data (contacts, photos, apps, etc.) to your new device.
2. Perform a Factory Reset: After transferring your data, perform a factory reset on the old device to securely erase all personal information.
3. Remove SIM and Memory Cards: Take out any SIM cards or external memory cards to protect your data.
4. Sign Out of Accounts: Log out of all accounts, including Samsung, Google, Apple, or any other services linked to the device.
5. Backup Data: Before resetting, ensure you have backed up any important data to your new device or cloud storage.
6. Check for Remaining Data: Use a data erasure app or service to confirm that no personal information remains on the old device.
By following these steps, you can ensure your data is securely transferred, backed up, and protected while maintaining your privacy.
1. Transfer Data to New Device Using Smart Switch: Use Samsung’s Smart Switch app to seamlessly transfer all your data (contacts, photos, apps, etc.) to your new device.
2. Perform a Factory Reset: After transferring your data, perform a factory reset on the old device to securely erase all personal information.
3. Remove SIM and Memory Cards: Take out any SIM cards or external memory cards to protect your data.
4. Sign Out of Accounts: Log out of all accounts, including Samsung, Google, Apple, or any other services linked to the device.
5. Backup Data: Before resetting, ensure you have backed up any important data to your new device or cloud storage.
6. Check for Remaining Data: Use a data erasure app or service to confirm that no personal information remains on the old device.
By following these steps, you can ensure your data is securely transferred, backed up, and protected while maintaining your privacy.
We provide data wipe for both Android and iOS following the below method:
Android Erasure
High Level (3 Times) – DoD 5220.22-M – Overwrite the data with a value, then with the inverse of that value, then with a random value, verifying the write after each step. The first two wipes theoretically pull the magnetic field fully in one direction, then fully in the other, eliminating any residue of the original value. Data is overwritten in 1st pass with 0’s, 2nd pass with 1’s, and the last pass with random segments for data sanitization.
iOS Erasure
The defaulted Erasure for iOS is Secure Cryptographic Erase. The data on the device is encrypted by default, a new AES-256 encrypted file system is added and the old encryption keys are permanently removed during the erasure process. Once the device Secure Erase is completed we can regain the connection to the device and update the Erasure status. This encrypted file system replacement makes the recovering of old data impossible.
Android Erasure
High Level (3 Times) – DoD 5220.22-M – Overwrite the data with a value, then with the inverse of that value, then with a random value, verifying the write after each step. The first two wipes theoretically pull the magnetic field fully in one direction, then fully in the other, eliminating any residue of the original value. Data is overwritten in 1st pass with 0’s, 2nd pass with 1’s, and the last pass with random segments for data sanitization.
iOS Erasure
The defaulted Erasure for iOS is Secure Cryptographic Erase. The data on the device is encrypted by default, a new AES-256 encrypted file system is added and the old encryption keys are permanently removed during the erasure process. Once the device Secure Erase is completed we can regain the connection to the device and update the Erasure status. This encrypted file system replacement makes the recovering of old data impossible.
If your old device does not meet the requirements, it will be returned to you. To avoid any inconvenience, please ensure it complies with the eligibility criteria before submission. These criteria are outlined in the terms and conditions of the campaign, available at www.samsung.com/za/offer/trade-in-terms.
We accept devices that power on and are in working condition. Our condition descriptions are clearly stated to help you make the proper selection. We give you complete price-range visibility to make it easier, which means no surprises. The price you see is the price you get. It’s fast, easy, and no haggling! Based on the final condition, you can choose to accept or refuse to trade-in your device. The last call is in your hand.
Accessories are not necessary for mobile phones and tablets, but wearables require a charger. Although televisions do not require accessories, having a stand and remote will increase the value of your old TV.
Our trade-in partner will have the sole discretion to resell or harvest components/raw materials of the assets in an environment-friendly manner.
If the model you want to trade-in is not listed, please send us the details on support@northladder.com.
Yes, we accept phones manufactured in various countries, but please keep in mind that their pricing may vary.
Upon collection of your old device, you must present one of the following original documents (no copies or photos allowed):
– National ID
– Driving license
– National ID
– Driving license
You can trade-in 1 old device for one new Samsung Device purchase on Samsung.com/za. You can apply for trade-in only once per Samsung Order ID
Upon evaluation of your device, you will be given a final offer. Once you accept the offer, a bank transfer will be initiated and processed within 2-5 business days.