How it works
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Step 1: Purchase New Device
Go to www.samsung.com/za and purchase any Samsung smartphone that qualifies for the Trade-in program.
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Step 2: Select Trade-in Device
Visit: samsungza.northladder.net, select your old device, enter new device details, and complete the self-evaluation.
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Step 3: Pick-up and Evaluation
Your old device will be collected within 2–5 days for evaluation. The evaluation is typically completed within 7–10 days of pick-up.
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Step 4: Cashback via Bank Transfer
Keep an eye on your email for a request to share your bank details. Once received, your payment will be transferred within 3–5 business days.
FAQs
Everything you need to know about our Trade-in Program.
Can’t find the answers you are looking for?
1. Purchase Your New Samsung Product:
Visit samsung.com/za and purchase any Samsung smartphone that qualifies for the Trade-in Program.
2. Visit the Trade-In Platform:
After purchasing your new Samsung smartphone, go to samsungza.northladder.net. Here, you can select the old device you want to trade-in and follow the on-screen instructions to complete the online evaluation process for your old device.
3. Evaluation and Pick-Up Process:
Once you’ve completed the online evaluation, our courier partner will contact you within 2–5 business days. Please keep your old device ready for collection. Our courier partner will collect the trade-in device for further evaluation at our facility. The evaluation process is typically completed within 7-10 business days of pick-up.
4. Receive Your Cashback:
Once the evaluation is complete, keep an eye on your email for a request to share your bank details. Once received, your payment will be transferred to your bank account within 3–5 business days.
Visit samsung.com/za and purchase any Samsung smartphone that qualifies for the Trade-in Program.
2. Visit the Trade-In Platform:
After purchasing your new Samsung smartphone, go to samsungza.northladder.net. Here, you can select the old device you want to trade-in and follow the on-screen instructions to complete the online evaluation process for your old device.
3. Evaluation and Pick-Up Process:
Once you’ve completed the online evaluation, our courier partner will contact you within 2–5 business days. Please keep your old device ready for collection. Our courier partner will collect the trade-in device for further evaluation at our facility. The evaluation process is typically completed within 7-10 business days of pick-up.
4. Receive Your Cashback:
Once the evaluation is complete, keep an eye on your email for a request to share your bank details. Once received, your payment will be transferred to your bank account within 3–5 business days.
Our online platform will automatically calculate the estimated value of your device based on the grading criteria outlined in the campaign terms and conditions, available at www.samsung.com/za/offer/trade-in-terms.
Please note that the final value will be confirmed after the evaluation process is completed.
Please note that the final value will be confirmed after the evaluation process is completed.
Our competitive prices are based on bids placed by dealers from across the country. As such, when dealers compete to buy your device, what you get will be the highest quote on the platform.
After submitting a trade-in request, our courier partner will contact you within 2-5 days of delivery of your new Samsung device. Please keep your old device ready to be collected for further evaluation at our facility.
We understand that data privacy is a genuine concern, and we strongly recommend taking the following steps before handing over your old device:
1. Transfer Data to New Device Using Smart Switch: Use Samsung’s Smart Switch app to seamlessly transfer all your data (contacts, photos, apps, etc.) to your new device.
2. Perform a Factory Reset: After transferring your data, perform a factory reset on the old device to securely erase all personal information.
3. Remove SIM and Memory Cards: Take out any SIM cards or external memory cards to protect your data.
4. Sign Out of Accounts: Log out of all accounts, including Samsung, Google, Apple, or any other services linked to the device.
5. Backup Data: Before resetting, ensure you have backed up any important data to your new device or cloud storage.
6. Check for Remaining Data: Use a data erasure app or service to confirm that no personal information remains on the old device.
By following these steps, you can ensure your data is securely transferred, backed up, and protected while maintaining your privacy.
1. Transfer Data to New Device Using Smart Switch: Use Samsung’s Smart Switch app to seamlessly transfer all your data (contacts, photos, apps, etc.) to your new device.
2. Perform a Factory Reset: After transferring your data, perform a factory reset on the old device to securely erase all personal information.
3. Remove SIM and Memory Cards: Take out any SIM cards or external memory cards to protect your data.
4. Sign Out of Accounts: Log out of all accounts, including Samsung, Google, Apple, or any other services linked to the device.
5. Backup Data: Before resetting, ensure you have backed up any important data to your new device or cloud storage.
6. Check for Remaining Data: Use a data erasure app or service to confirm that no personal information remains on the old device.
By following these steps, you can ensure your data is securely transferred, backed up, and protected while maintaining your privacy.
We provide data wipe for both Android and iOS following the below method:
Android Erasure
High Level (3 Times) – DoD 5220.22-M – Overwrite the data with a value, then with the inverse of that value, then with a random value, verifying the write after each step. The first two wipes theoretically pull the magnetic field fully in one direction, then fully in the other, eliminating any residue of the original value. Data is overwritten in 1st pass with 0’s, 2nd pass with 1’s, and the last pass with random segments for data sanitization.
iOS Erasure
The defaulted Erasure for iOS is Secure Cryptographic Erase. The data on the device is encrypted by default, a new AES-256 encrypted file system is added and the old encryption keys are permanently removed during the erasure process. Once the device Secure Erase is completed we can regain the connection to the device and update the Erasure status. This encrypted file system replacement makes the recovering of old data impossible.
Android Erasure
High Level (3 Times) – DoD 5220.22-M – Overwrite the data with a value, then with the inverse of that value, then with a random value, verifying the write after each step. The first two wipes theoretically pull the magnetic field fully in one direction, then fully in the other, eliminating any residue of the original value. Data is overwritten in 1st pass with 0’s, 2nd pass with 1’s, and the last pass with random segments for data sanitization.
iOS Erasure
The defaulted Erasure for iOS is Secure Cryptographic Erase. The data on the device is encrypted by default, a new AES-256 encrypted file system is added and the old encryption keys are permanently removed during the erasure process. Once the device Secure Erase is completed we can regain the connection to the device and update the Erasure status. This encrypted file system replacement makes the recovering of old data impossible.
If your old device does not meet the requirements, it will be returned to you. To avoid any inconvenience, please ensure it complies with the eligibility criteria before submission. These criteria are outlined in the terms and conditions of the campaign, available at www.samsung.com/za/offer/trade-in-terms.
We accept devices that power on and are fully functional. Our clear condition descriptions help you accurately assess your device, while our transparent pricing ensures there are no surprises – the price you see is the price you get. It’s quick, simple, and hassle-free. Once your device’s final condition is confirmed, you can choose to accept or decline the offer. The final decision is always yours.
Accessories are not required when trading in a smartphone. During evaluation, any screen protectors, protective films, cases, covers, or stickers will be removed and will not be returned. If you would like to keep these items, please remove them before handing over your device.
Our trade-in partner will have the sole discretion to resell or harvest components/raw materials of the assets in an environment-friendly manner.
Upon evaluation of your device, you will be given a final offer. Once you accept the offer and share your bank details, a bank transfer will be initiated and processed within 3-5 business days.
If the model you want to trade-in is not listed, please send us the details on samsung.zasupport@northladder.com.
Yes, we accept devices manufactured in various countries, but please keep in mind that their pricing may vary.
Upon collection of your old device, you must present one of the following original documents (no copies or photos allowed):
– SA National ID
– SA National ID
You can trade-in 1 old device for one new Samsung Device purchase on Samsung.com/za. You can apply for trade-in only once per Samsung Order ID