Get in touch
We’re always happy to help!
Drop us a mail. We will get back to you within 24 hours.
Email us nowPopular inquiries
1. Purchase Your New Samsung Product:
Visit samsung.com/za to browse and purchase any qualifying Samsung smartphone.
2. Visit the Trade-In Platform:
After purchasing your new Samsung product, go to samsung.northladder.net/za-en. Here, you can select the old device you want to trade in and follow the on-screen instructions to complete the online evaluation process for your old product.
3. Evaluation and Pick-Up Process:
Once you’ve completed the online evaluation, our trade-in partner will contact you within 15 business days after your new device has been received to arrange a doorstep pick-up.
4. Receive Your Cashback:
After the evaluation is completed and the offer is accepted, the cashback will be transferred to your bank account.
Visit samsung.com/za to browse and purchase any qualifying Samsung smartphone.
2. Visit the Trade-In Platform:
After purchasing your new Samsung product, go to samsung.northladder.net/za-en. Here, you can select the old device you want to trade in and follow the on-screen instructions to complete the online evaluation process for your old product.
3. Evaluation and Pick-Up Process:
Once you’ve completed the online evaluation, our trade-in partner will contact you within 15 business days after your new device has been received to arrange a doorstep pick-up.
4. Receive Your Cashback:
After the evaluation is completed and the offer is accepted, the cashback will be transferred to your bank account.
Our online platform will automatically calculate the estimated value of your device based on the grading criteria outlined in the campaign terms and conditions, available at www.samsung.com/za/offer/trade-in-terms.
Please note that the final value will be confirmed after the evaluation process is completed.
Please note that the final value will be confirmed after the evaluation process is completed.
Our competitive prices are based on bids placed by dealers from across the country. As such, when dealers compete to buy your device, what you get will be the highest quote on the platform.
Our trade-in partner will contact you to arrange a courier pickup within 15 business days after your new device has been received.
Please ensure your old device is ready for collection during this time.
Please ensure your old device is ready for collection during this time.
If your old device does not meet the requirements, it will be returned to you. To avoid any inconvenience, please ensure it complies with the eligibility criteria before submission. These criteria are outlined in the terms and conditions of the campaign, available at www.samsung.com/za/offer/trade-in-terms.
We accept devices that power on and are in working condition. Our condition descriptions are clearly stated to help you make the proper selection. We give you complete price-range visibility to make it easier, which means no surprises. The price you see is the price you get. It’s fast, easy, and no haggling! Based on the final condition, you can choose to accept or refuse to trade-in your device. The last call is in your hand.
Accessories are not necessary for mobile phones and tablets, but wearables require a charger and buds require their case. Although televisions do not require accessories, having a stand and remote will increase the value of your old TV.
Our trade-in partner will have the sole discretion to resell or harvest components/raw materials of the assets in an environment-friendly manner.
Upon evaluation of your device, you will be given a final offer. Once you accept the offer, a bank transfer will be initiated and processed within 2-5 business days.
Upon collection of your old device, you must present one of the following original documents (no copies or photos allowed):
– National ID
– Driving license
– National ID
– Driving license