Terms & Conditions

This Samsung Trade-In Offer (the “Offer”) is available to customers (“Customer(s)”) in the Republic of South Africa.

“Product” means any eligible Smartphone(s) purchased within the applicable jurisdiction that are accepted by The Real Repair Company and NorthLadder for Trade-In services within the applicable jurisdiction.

The Customer acknowledges and agrees that Samsung will not be liable for any action or omission by The Real Repair Company and NorthLadder in connection with the Offer or its benefits.

By accepting the Trade-In price quoted by The Real Repair Company and NorthLadder, whether initial or revised (the “Offer”), the Customer represents, warrants, and agrees that:

a. They are the sole, absolute, and legitimate owner of the Product.

b. The Product has been used exclusively for personal use, not for commercial or business use.

c. The Product, along with all its accessories, is genuine and not counterfeit, and is free of liens, encumbrances, attachments, disputes, legal defects, exchanges, or sales agreements, etc.

d. Where applicable, the Customer has provided the Product details, including its condition, and these are correct at the time of requesting the Offer.

e. The Product must be in working order. The Customer must remove any screen protector, tempered glass, or other protective covering applied to the Product’s screen.

f. The Customer has deleted all personal data, signed out of Google (Android), or iCloud (iOS), or similar accounts, and removed any passcodes or passwords. They must also remove any SIM, memory, or eSIM cards before returning the Product. SIM or memory cards left in the device will not be returned and will be destroyed. The Real Repair Company and NorthLadder is not responsible for any data contained on cards that are not removed.

g. The Product’s battery must not be depleted or non-functional. That is, the device must power on and operate even when the charger is disconnected.

h. The Product must not be damaged, broken, or otherwise tampered with.

i. The Product must match the information entered when placing the order.

The Real Repair Company and NorthLadder agrees to purchase the Product for the value agreed upon in the initial Offer, subject to inspection.

Validity of the Quote:

The quoted Offer is valid for a maximum of ten (10) days from the date the Trade-In request is sent. The Customer must keep the Product ready for pick-up as per the email communications sent at the time of order creation. If the Product is not handed over to the courier, the Offer will automatically expire, and the Customer will no longer be entitled to the quoted Trade-In value. A new request will be required.

Inspection and Classification:

Upon receipt of the Product, The Real Repair Company and NorthLadder will proceed with its inspection and condition verification. The condition of the device will be evaluated according to The Real Repair Company and NorthLadder’s classification criteria published on the The Real Repair Company and NorthLadder website at the time of the Trade-In. The Customer acknowledges having reviewed these criteria before self-declaring the condition of the device. The Real Repair Company and NorthLadder’s evaluation of the device’s condition will be final and binding and will prevail over the Customer’s self-declaration in all cases.

Condition Matches the Customer’s Declaration:

If the price quoted by The Real Repair Company and NorthLadder matches the Customer’s self-assessment, the Trade-In will be processed automatically, and the device will not be returned.

Revised Offer:

If the condition differs from the Customer’s original description, The Real Repair Company and NorthLadder may issue a revised offer (the “Revised Offer”).

New Offer (Mismatched Device):

If the Product received by The Real Repair Company and NorthLadder differs from the one declared by the Customer at the time of the offer, The Real Repair Company and NorthLadder may, at its sole discretion, either (a) decline to make any purchase offer for the Product received and return it to the Customer, or (b) issue a new offer reflecting the value of the Product actually received (the “New Offer”).

Customer Response to the Revised or New Offer:

Upon receiving a Revised or New Offer, the Customer has seven (7) days to (1) accept it, or (2) reject it and request a return of the Product. Failure to respond within seven (7) days will be considered acceptance of the Revised or New Offer, as applicable. The Real Repair Company and NorthLadder will retain the Product and proceed to complete the Trade-in. The order will no longer be eligible for cancellation once completed.

The value of the Product will be credited to the Customer by bank transfer from The Real Repair Company and NorthLadder. Payment will be made within five (5) business days of confirmation that the device meets the purchase criteria, or within five (5) business days of acceptance of the counteroffer. The Real Repair Company and NorthLadder is not responsible for errors in the bank details provided by the Customer.

When a Trade-in involves shipping the Product, the following conditions apply:

Courier:
The Real Repair Company and NorthLadder will provide the Customer with courier details, allowing them to handover the Product at no cost.

Packing Standards:
The Customer must pack the Device securely as per the packing instructions in the sleeve handed over at the time of delivery of new Samsung Device.

Accessories:
Accessories (including chargers, cables, headphones, and original boxes) must not be included in the shipment and will not be returned if received.

Proof of Delivery:
The Customer must retain proof of delivery of the device at the time of handing over the shipment to the courier partner(RAM). This document is required to support any claim for lost shipments. The Real Repair Company and NorthLadder will not process claims for lost devices submitted without proof of delivery.

Lost Device

In the event of a loss confirmed by the courier, The Real Repair Company and NorthLadder will facilitate the claim process with the carrier on behalf of the Customer. The courier’s claim process may take between four (4) and six (6) weeks, depending on the carrier’s timeframe. Payment is contingent upon a successful outcome of the claim with the carrier.

Ownership of the Product passes fully, unconditionally, and irrevocably to The Real Repair Company and NorthLadder upon completion of the inspection, when the condition of the device is confirmed to match the Customer’s self-declaration. No further acceptance by the Customer is required at this stage; the transfer is automatic.

When a Revised Offer or New Offer is issued, ownership is transferred upon the Customer’s acceptance of said offer, or upon expiration of the seven (7) day response period, whichever occurs first.

By shipping the Product to The Real Repair Company and NorthLadder, the Customer waives any and all claims to ownership of the Product and any data contained therein.

a. The Customer shall be responsible for deleting all data stored on the Product, including personal data, as well as any stickers present on the Product before handing over the device.

b. The Real Repair Company and NorthLadder shall not be liable for any data or information stored on the Product that has not been deleted by the Customer before handover, nor for any data that is stolen, transferred, or used by any other person or entity once the Customer has sold the Product to The Real Repair Company and NorthLadder or any of its registered distributors.

c. Even after data has been deleted manually or electronically, if any data remains accessible for any reason, Samsung or its affiliates, The Real Repair Company and NorthLadder, the future purchaser, or the manufacturer shall not be liable, and the Customer shall not seek recourse from any of the aforementioned parties for the recovery or deletion of such data. If third parties access data remaining on the device, the Customer agrees that neither Samsung, nor The Real Repair Company and NorthLadder, nor any affiliated partner shall be liable for any loss, misuse, or unauthorized access to such data.


d. The Real Repair Company and NorthLadder guarantees the secure deletion of data on all received Products using appropriate technology and in accordance with applicable law. Data deletion can be performed immediately upon receipt of the Product, regardless of whether the quoted price is subsequently accepted or rejected. Data deletion follows recognized security standards and is properly documented and audited. The Real Repair Company and NorthLadder will not back up the Product before deletion or restoration and will not be liable for any loss of data, information, or content stored on the Product after receipt.

All products must be unlocked, without Google FRP, iCloud, or carrier locks.
Locked devices will not be accepted and may be returned or recycled at our discretion.

The Customer consents to providing their personal information, including a photo ID (if required), to complete the Trade-in process.

The Real Repair Company and NorthLadder will process your personal data in accordance with the Protection of Personal Information Act.

This Agreement is governed by the South African law. Any dispute arising in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.

The Client must retain a copy of transaction records.

Only people over 18 years of age may participate in this program. Minors cannot register for or use The Real Repair Company and NorthLadder’s services directly.

Before Inspection – Handover to Courier:
Once the Customer hands over the Product to the courier, they confirm their intention to proceed with the Trade-in at the self-declared price and condition. From this point forward, no cancellation is permitted.

After Inspection – Condition Matches Declaration:
If the condition of the device is confirmed to match the Customer’s self-declaration, the Trade-in proceeds at the agreed price, and the sale is final. No cancellation or refund is possible.

After Inspection – Condition Differs from Declaration:
If the condition of the device differs from the Customer’s self-declaration and a Revised Offer is issued, the Customer may accept the Revised Offer or reject it and request the return of the Product. This is the only stage in which a right of cancellation exists. The return of the Product in this case is subject to the applicable return shipping fee. Once the Customer accepts the Revised Offer, or if they do not respond within seven (7) days, the sale is final, and no further cancellation is permitted.

The Real Repair Company and NorthLadder, its shareholders, agents, and employees shall not be liable for any damages arising out of or related to this Agreement, except for damages caused by The Real Repair Company and NorthLadder’s own willful misconduct or gross negligence. Liability for damages to life, body, or health shall not be affected by this limitation. In the event of a breach of a material contractual obligation, The Real Repair Company and NorthLadder’s liability shall be limited to foreseeable and typical damages arising from the contract. The Customer makes no warranties and assumes no liability for material defects in the Product after The Real Repair Company and NorthLadder has acquired it, except in cases of fraudulent misrepresentation, willful misconduct, or gross negligence.

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and applicable statutory provisions will apply. In the absence of such statutory provisions, a substitute provision that best reflects the original economic intent of the parties will be deemed to have been agreed upon.